Zupimars Official Refund & Returns Policy

Dear Valued Customer,

At Zupimars International Private Limited (“Zupimars,” “we,” “us,” or “our”), your satisfaction and well-being are paramount. We take immense pride in crafting our Ayurvedic products with the highest standards of quality, precision, and adherence to WHO-GMP certified manufacturing practices. Our primary goal is to deliver products that are fresh, potent, and safe for your consumption.

1. Overview and Core Policy Principle

Due to the nature of our products—which are health, wellness, and consumable Ayurvedic supplements—we must adhere to stringent international hygiene and safety protocols, including those governing food and health supplement distribution across India, Dubai, Canada, and the USA.

1.1 The Non-Returnable Nature of Health Supplements

For health and safety reasons, once a product has been delivered and the seal broken, or the package opened, we are generally unable to accept returns or provide refunds. This strict policy is in place to:

• Protect Your Health: It ensures that every item you purchase is guaranteed to be fresh, uncontaminated, and untouched by any third party after it leaves our facility.
• Maintain Product Purity: It upholds the purity and integrity of our natural Ayurvedic formulations, preventing any risk of tampering or improper storage that could affect potency.
• Comply with Regulations: It aligns with many international food and supplement safety regulations that restrict the return of consumable goods.

We believe this policy is essential for upholding the trust you place in the quality of Zupimars products. We want you to feel completely supported, so please review the specific exceptions and procedures detailed below.

2. Exceptions to the Non-Refundable Policy (Our Guarantee)

While we cannot accept returns based on change of mind or subjective lack of efficacy, Zupimars provides a guaranteed resolution for issues related to quality and fulfilment errors. These are the only exceptions where a replacement or refund will be issued:

2.1 Damaged or Defective Items (Transit Damage)

If your order arrives damaged, defective, leaking, or with a broken seal due to transit:

• Reporting Window: You must contact our Customer Support team within 48 hours of documented delivery time (as recorded by the shipping carrier).
• Required Evidence: You must provide clear photographic or video evidence showing the damage to both the product and the original shipping box/packaging. This is critical for us to file a claim with the courier.
• Resolution: Upon verification, we will promptly process a free replacement of the damaged product. If a replacement is unavailable, we will issue a full refund for the cost of the damaged item(s), including proportional shipping costs.

2.2 Incorrect or Missing Items (Order Fulfilment Error)

If you received an incorrect product (wrong formulation, wrong variant) or if a paid item is missing from your shipment:

• Reporting Window: You must notify us within 48 hours of delivery.
• Required Evidence: Please send a photograph of all items received, laid out next to the original packing slip/invoice, so we can verify the contents against our internal packaging logs.
• Resolution: We will ship the correct item or missing item immediately at no extra cost to you. Alternatively, you may opt for a full refund for the cost of the incorrect or missing item(s). We will provide instructions for the disposal or return of any incorrect items received, typically covering all associated shipping costs for the return.

3. Order Cancellation and Modification

We strive to process and ship orders as quickly as possible, often within hours of placement. Therefore, the window for cancellation is very narrow.

3.1 Pre-Shipment Cancellation

If you need to modify or cancel your order, please contact our support team immediately at [email protected]. We will do our absolute best to accommodate your request, provided your order has not yet been passed to the fulfillment center for picking and packing.

3.2 Post-Shipment Policy

Once an order has been marked as “Shipped” and tracking information has been generated, it cannot be canceled, redirected, or modified. At this stage, the order is in the custody of the courier service and is subject to the terms of Section 1 (Non-Returnable Policy).

4. Detailed Refund Procedures and Timelines

4.1 Initiating a Refund/Replacement Request

To initiate a request under the exceptions listed in Section 2, please follow these steps:

1. Email our dedicated Customer Care team at [email protected].
2. The subject line must clearly state the issue (e.g., “DAMAGED ITEM – Order #12345” or “INCORRECT ITEM RECEIVED – Order #12345”).
3. In the body, include your full order number, a detailed description of the issue, and attach all required photographic or video evidence.

4.2 Review and Approval Process

Our Quality Assurance team will review your request and supporting documentation within 2 business days. We will contact you if any further information is required. Once the claim is approved, we will notify you of the resolution (replacement shipment or refund processing).

4.3 Refund Processing Timeline

If a refund is approved, it will be processed immediately to your original method of payment. Please allow the following typical processing times for the funds to reappear in your account, which are dependent on your bank or payment processor:

• Credit Card/Debit Card: 5–10 business days.
• Digital Wallets (e.g., PayPal, UPI): 1–3 business days.
• Bank Transfer: 3–7 business days.

Note: If you have not received your refund after the stated period, please first contact your bank or credit card company, as there is often a processing delay on their end before the refund is officially posted.

5. Shipping, Customs, and International Deliveries (India, Dubai, Canada, USA)

Zupimars ships internationally. Customers are responsible for ensuring the products comply with all import regulations in their country. Issues arising from international regulations are generally outside our refund policy, with specific exceptions noted below.

5.1 Unsuccessful Delivery (Customer Error)

A refund will **not** be provided if a package is undeliverable or returned to sender due to customer error, including:

• Incorrect or incomplete address provided by the customer.
• Failure by the customer to pay applicable duties, taxes, or brokerage fees upon entry into the destination country (e.g., Canada, USA, Dubai).
• Failure by the customer to retrieve the package from the local postal service/depot after multiple delivery attempts.

In cases of return-to-sender due to customer error, if the product is successfully returned to our warehouse and verified as unopened and in resaleable condition (a process that can take weeks or months for international shipments), we may, at our sole discretion, offer a partial store credit for the product cost, minus the original shipping fees and any return shipping or customs processing charges incurred by Zupimars.

5.2 Customs Seizure or Refusal

If your package is seized or refused entry by customs in the destination country because of local import laws, Zupimars is not responsible for the loss, and no refund will be issued. By placing an international order, you agree to assume the risk of customs seizure related to the import laws of your country (e.g., Canada, USA, Dubai).

6. Disclaimer on Efficacy and Individual Results

Zupimars Ayurvedic products are traditional health and wellness supplements designed to support balance, well-being, and vitality. While we adhere to rigorous quality control and our formulations are based on time-tested Ayurvedic principles and AI guidance, individual results are not guaranteed and can vary widely based on:

• Individual constitution (Dosha imbalance).
• Metabolism and absorption rate.
• Consistency of use and adherence to recommended dosage.
• Lifestyle, diet, and overall health status.

A lack of subjective results, dissatisfaction with the taste, texture, or expected outcome does not qualify the product for a return or refund under this policy. We encourage customers to allow adequate time for Ayurvedic products to take effect and to consult with a qualified Ayurvedic practitioner for personalized guidance.

7. Final Provisions and Contact Information

7.1 Changes to This Policy

Zupimars International Private Limited reserves the right to modify this Refund & Returns Policy at any time, with all changes effective immediately upon posting on this page. We encourage you to review this policy frequently.

7.2 Governing Law

This policy shall be governed by and interpreted in accordance with the laws of the jurisdiction where Zupimars International Private Limited is registered, without regard to its conflict of law provisions.

7.3 Dispute Resolution

Any disputes relating to this policy will first be attempted to be resolved amicably through direct communication with our Customer Care team. If a resolution cannot be reached, such disputes may be subject to arbitration or jurisdiction in the courts of our registration location.

7.4 Questions and Assistance

Your trust means everything to us, and we are committed to making your shopping experience positive, transparent, and worry-free. If you have any further questions or concerns regarding this policy, your order status, or a potential issue, please contact us immediately with your order number and details:

• Customer Care Email: [email protected]
• Contact Form: Zupimars Contact Us Page

With gratitude,

Team Zupimars International Private Limited