Zupimars International Shipping & Delivery Policy

1. Policy Overview and Operational Commitment

At Zupimars International Private Limited (“Zupimars,” “we,” “us,” or “our”), we are dedicated to ensuring that your purchase of our Ayurvedic products reaches you safely, efficiently, and in the pristine condition in which it left our WHO-GMP certified facilities. This detailed Shipping Policy governs the processing, handling, packaging, and delivery of all orders placed through our website, both domestically (within India) and internationally. By placing an order with Zupimars, you acknowledge and agree to the terms outlined herein.

We leverage a robust network of trusted, high-standard logistics partners to handle the complexities of shipping health and wellness supplements, ensuring compliance with transport regulations across all jurisdictions we serve.

2. Domestic Shipping (Within India)

2.1 Processing Time

All orders are subject to a processing period before shipment. Domestic orders placed before 12:00 PM IST on a business day are typically processed and dispatched within 1-2 business days (Monday to Friday, excluding national holidays). Orders placed after this cut-off time or on weekends/holidays will begin processing on the next business day.

2.2 Delivery Timeframe

Our standard delivery timeframe within India, following dispatch, is **4-7 days** from the date of order confirmation. Delivery times may vary depending on the destination state, connectivity, and unforeseen logistical challenges (e.g., local lockdowns, extreme weather). Remote locations may require additional time.

2.3 Domestic Carriers

We primarily utilize reliable domestic courier partners, including Delhivery, for secure and traceable delivery across India. We reserve the right to use other high-quality logistics providers (e.g., Blue Dart, XpressBees) as necessary to ensure timely delivery to specific regions.

3. International Shipping Scope and Carriers

3.1 International Destinations

Zupimars International Private Limited proudly serves customers beyond India. International shipping is currently available to the following regions:

• North America: United States (US) and Canada.
• Middle East: Dubai (UAE).
• Asia Pacific: Japan.

3.2 International Carriers

To ensure reliable cross-border delivery and customs clearance efficiency, we fulfill international orders using trusted global carriers, including Delhivery (for international services), FedEx, and DHL Express. The specific carrier used for your order will depend on the final destination, package weight, and service level selected at checkout.

3.3 International Delivery Timeframe and Variability

International delivery times are estimates and do not include the time required for customs processing, which is outside of Zupimars’ control. Typical international transit times, following dispatch, are:

• Express International (Recommended): 5–10 business days.
• Standard International: 10–25 business days.

Please note: Delivery to remote territories, or during peak shopping seasons (e.g., Diwali, Christmas), may extend these timelines considerably.

4. Shipping Costs, Taxes, and Duties

4.1 Calculation of Shipping Fees

Shipping fees are calculated dynamically at the time of checkout. This cost is determined by the total **weight and volumetric dimensions** of your order, the chosen **service level** (e.g., Express vs. Standard), and the final **delivery location**. The total shipping cost will be clearly communicated and added to your cart total before final payment.

4.2 Packaging and Handling Fee

All items incur a nominal handling fee, which is included in the total shipping cost. This fee covers the cost of secure, multi-layered, and tamper-proof packaging materials necessary to prevent damage to fragile Ayurvedic glass bottles and sensitive formulations during extensive transit, especially for international routes.

4.3 Customs, Duties, Taxes, and Brokerage Fees (International Orders)

The total shipping fee collected at checkout **DOES NOT** include import duties, customs duties, tariffs, VAT (Value Added Tax), or any brokerage fees charged by the courier or the destination country’s government.

• Customer Responsibility: The customer is the importer of record and is solely responsible for paying all associated import taxes, duties, and fees levied by their respective country (US, Canada, Dubai, Japan, etc.).
• Payment upon Delivery: These charges are typically collected by the courier (FedEx, DHL, etc.) upon delivery. Failure to pay these mandatory fees may result in the package being held by customs, returned to Zupimars, or destroyed.
• No Refund for Refusal: If a package is returned to Zupimars due to the customer’s refusal to pay duties or taxes, a refund will **not** be provided for the original shipping costs, and a processing fee may be deducted from any potential product refund (see Refund Policy for details).

5. Shipping Process and Order Tracking

5.1 Order Confirmation and Processing

Immediately after successful payment, you will receive an **Order Confirmation Email** detailing your items, billing, and shipping information. Please review this immediately and contact us within two hours if any correction is needed.

5.2 Dispatch and Tracking Notification

Once your order leaves our warehouse, you will receive a **Dispatch Notification Email** containing the following critical information:

• The name of the courier partner (e.g., Delhivery, FedEx, DHL).
• Your unique **Tracking Number**.
• A direct link to the courier’s tracking portal.

5.3 Responsibility for Tracking

It is the customer’s responsibility to regularly monitor the tracking status, especially for international shipments, and respond promptly to any notifications from the courier regarding customs clearance, delivery attempts, or duty payments.

6. Delivery, Risk, and Liability

6.1 Risk of Loss

The risk of loss and title for all products purchased from Zupimars passes to you, the customer, upon our delivery to the carrier. We take no responsibility for packages stolen or misplaced after the carrier provides confirmation of delivery to the address provided by the customer.

6.2 Unsuccessful Delivery Attempts

If the carrier makes multiple failed delivery attempts (typically three) or if you fail to retrieve the package from the local post office/depot after notification, the package will be returned to the sender. In these cases, Zupimars is not liable, and original shipping fees will not be refunded. Re-shipment may be arranged at the customer’s expense.

6.3 Responsibility for Correct Address

The customer is 100% responsible for providing a correct, complete, and deliverable shipping address at checkout. We cannot redirect orders once they have been dispatched. Zupimars will not issue refunds or replacements for orders shipped to an outdated or incorrect address provided by the customer.

7. Customs and Import Regulatory Compliance

7.1 Import Requirements

By purchasing Zupimars products, you warrant that the products ordered comply with all local laws, regulations, and import restrictions of the destination country (US, Canada, Dubai, Japan, etc.). We highly recommend that international customers research their country’s specific rules regarding the import of health supplements before placing an order.

7.2 Customs Delays and Seizure

Zupimars is not responsible for any delays caused by customs procedures in the destination country. In the rare event that a package is confiscated or destroyed by customs due to non-compliance with local import laws, Zupimars cannot offer a refund or replacement.

8. Support and Policy Amendments

8.1 Customer Support for Shipping Inquiries

For any shipping-related inquiries, status updates, or assistance with tracking after the 24-hour processing window, please reach out to our dedicated customer support team:

• Email: [email protected] (Please include your Order Number in the subject line for fastest response).

Our team is committed to providing timely and accurate support to ensure a smooth and satisfactory shopping experience, particularly during complex international transit processes.

8.2 Amendments to the Shipping Policy

Please note that this Shipping Policy is dynamic and subject to change without prior notice, reflecting updates in international shipping rates, courier partnerships, or regulatory requirements. We recommend reviewing the policy periodically to stay informed of any updates. The most current version will always be available on our website.

We look forward to serving you and ensuring that your experience with us is nothing short of excellent.

Team Zupimars International Private Limited